Assessment 1 Authentic tasks - Case study analysis report
Topic Case Study analysis # 1
Length 1,000 words. This does not include references and appendices.
Weighting 20%
Due Date 02 Mar 2017 (Thursday in Trimester 1 Week 4)
Type of Collaboration Individual assessment
Marking Criteria Well-presented academic English, structure, style, formatting and referencing (15%);
Relevant sources of information and analysis of case data (20%);
Correct application of economic models and tools (30%); and
Linking theory, concepts, and practice critically in the discussion (35%)
Style and Format Style
Font size: the font size should be 12
Lines: lines should be double-spaced
Pagination: all pages should be numbered at the bottom right of the page
Printing: printing should be single-sided
Length: the strict maximum is 1000 words (excluding Appendices and footnotes)
You have to specify the number of words on the first page of your Case Study Analysis
Format
Business Report format is compulsory (to be posted on Moodle)
Assessment Submission
This assessment task has been set up to be checked by Turnitin, a tool for checking if it has unreferenced content. You can submit your assessment task to Turnitin prior to the due date and Turnitin will give you an originality report. You can then make any changes that may be required and re-submit your final version by the due date.
Assessment Return In tutorial class (Week 5)
Detailed Information
CASE STUDY ANALYSIS # 1
Hana: Financial Analyst or Pineapple Grower?
1. Statement of the Case Study
The present case study is of particular relevance for people willing to run a small business in the real world. Hana was a financial analyst earning $78,000 per year but she decided to take advantage of the globalization of the world economy. She was residing in a tax heaven country with tax rate on profits equal zero. To this end, she undertook activities as a pineapple grower attracted by the fact that a pineapple grower could sell any quantity of pineapples at $5.00 per kilo. She decided to produce 44 tonnes of pineapples.
The costs of production incurred for this level of output were as follows: payments for land and equipment rental and for other supplies $36,000 per year; labour costs $44,000 per year; transportation costs $ 30,000; and administrative costs $10,000 per year. The only two inputs she supplied to her new business were her savings ($20,000) withdrawn from a special account paying a rate of interest of 10% per year and her own labour. Hana wanted $20,000 as a return for risk-taking. By mid-year, she took out $25,000 from the firm for her living expenses but she never returned a single cent. At the end of the year, she was uncertain about the profit earned and decided to consult an accountant and an economist. When she received the reports from the accountant and the economist she was confused and asked them whether it would make sense for her to remain in business. As to the responses, the accountant assumed no change in the economic circumstances for next year, but the economist predicted a jump in the price of pineapples from $5.00 to $10.00 per kilo with everything else remaining constant.
2. Your task
You have to write a Business Report where you address the following issues:
(a) Profit figure that the accountant arrived at;
(b) Profit figure that the economist arrived at;
(c) Price elasticity of the demand curve facing Hana’s firm; and
(d) Whether or not it is a good idea for Hana to remain in business.
3. Compulsory Format
The compulsory format for your Business Report will be posted on Moodle.
Friday, February 8, 2019
ICT110 Introduction to Data Science Task 2
ICT110
Introduction to Data Science
Task 2
ATMC Semester 3, 2016
Assessment and Submission Details
Marks: 30% of the Total Assessment for the Course
Due Date: 11:59pm Friday, Week 12
Submit your assignment to Blackboard Task 2. Please follow the submission instructions in Blackboard.
The assignment will be marked out of a total of 100 marks and forms 30% of the total assessment for the course. ALL assignments will be checked for plagiarism by SafeAssign system provided by Blackboard automatically.
Refer to your Course Outline or the Course Web Site for a copy of the “Student Misconduct, Plagiarism and Collusion” guidelines.
Assignment submission extensions will only be made using the official Faculty of Arts & Business Guidelines.
Requests for an extension to an assignment MUST be made to the course coordinator prior to the date of submission and requests made on the day of submission or after the submission date will only be considered in exceptional circumstances.
Background
Cookies Limited is famous for its wide range of delicious cookie products. Currently, it has only one store in the city, with a local transaction management system in its desktop computer. That is, all transaction histories are recorded during the sales.
Inspired by the boom of e-business, the company decided to expand its business online to boost the sale and accessibility. Therefore, it plans to build an online shopping system.
One strategic goal of the company is to convert its business to be customer-centric and datadriven. The company owners are especially interested in the idea of recommendation systems. They has two key requirements for the system:
1. Customers are included into the process of new cookie/flavour design.
2. The system can find and recommend different types of cookies to customers based ontheir profiles and shopping history.
To achieve these requirements, a membership system, which allows users to rate and review cookie products, has to be introduced. It also helps to track the shopping history of each registered member.
You are a new data manager hired by Cookies Limited to help them achieve their strategic goals of customer-centric and data-driven business model. You are required to plan a future proofing data-driven information system to better facilitate the business and improve sales. The design should address the future demands for the growth of data volume and computing capacity.
You have been requested to prepare a report. Your target audience is executive business people, who have extensive business experience but limited ICT knowledge. They would like to be informed as to how new technologies may be beneficial to their business. Please note that standard report structure, including an executive summary, must be adhered to.
The main body of the report should include the following topics.
1. Data Collection and Storage
• Data collection system (what kind of data should be collected and how)
• Storage system (what are the requirements to the storage and how to achieve them)
2. Data in Action
• Consumer-centric product design (what is it and how to do it)
• Recommendation system (what is it and how to do it)
3. Business continuity
• How online business can survive in case of power outage or other disasters?
Note that you are requested to focus on the use of technologies into the proposed plan, but not the discussion of actual system design. The following two tips help prepare a better report:
• Try to explain the technologies in your own words, making them easy to be understood by general audiences.
• Write the technologies in the context of Cookies Limited, making them practical and appealing to the company executives.
Report Format
Your report should be no less than 1,500 words and it would be best to be no longer than 3,000 words long.
The report MUST be formatted using the following guidelines:
• Paragraph text – 12 point Calibri single line spacing
• Headings – Arial in an appropriate type size
• Margins – 2.5cm on all margins
• Header – Report title
• Footer – page number (including the word “Page”)
• Page numbering – roman numerals (i, ii, iii, iv) up to and including the Table of Contents, restart numbering using conventional numerals (1, 2, 3, 4) from the first page after the Table of Contents.
• Title Page – Must not contain headers or footers. Include your name as the report’s author but DO NOT include any reference to your student ID, course code or course name.
• The report is to be created as a single Microsoft Word document (version 2007, 2010, 2013 or Office 365). No other format is acceptable and doing so will result in the deduction of marks.
The report is to be structured as a formal business report. Refer to the following references for details on report structures:
Summers, J. & Smith, B., 2014, Communication Skills Handbook, 4th Ed, Wiley, Australia.
Referencing
The report is to include (at least 5) appropriate references and these references should follow the Harvard method of referencing. Note that ALL references should be from journal articles, conference papers, technical papers or a recognized expert in the field. DO NOT use Wikipedia as a reference. The use of unqualified references will result in the deduction of marks.
Submission
The completed assignment is to be submitted to Blackboard Task 2 by the due date of 11:59pm Friday, Week 12.
The assignment will be assessed according to the marking sheet which is shown in the last page. Late submission will be penalised according to the policy in the course outline. Please note Saturday and Sunday are included in the count of days late.
Assignment Return and Release of Grades
Assignment grades will be available on the course web site three weeks after the due date. An electronic assignment marking sheet will be available at this time.
Where an assignment is undergoing investigation for alleged plagiarism or collusion the grade for the assignment and the assignment will be withheld until the investigation has concluded.
Assignment Guidelines
This assignment will take a number of weeks to complete and will require a good understanding of data science and management for successful completion. It is imperative that students take heed of the following points in relation to doing this assignment:
1. Ensure that you clearly understand the requirements for the assignment – what has to be done and what are the deliverables.
2. If you do not understand any of the assignment requirements – Please ASK the course coordinator or your tutor.
3. Each time you work on any aspect of the assignment reread the assignment requirements to ensure that what is required is clearly understood.
Appendix A
Marking Sheet for ICT110 Assignment 2
Student name: Student ID:
Items Maximum Marks Marks Obtained
Report formatting (font, header and footer, table of content, numbering, referencing) 5
Professional communication (correct spelling, grammar, formal business language used) 5
Executive summary 10
Report introduction 10
Data Collection and Storage 20
Data in Action 30
Business continuity 10
Conclusion and Recommendations 10
Total = 100 0.0
0.0 /30%
OVERALL COMMENTS:ICT110
Introduction to Data Science
Task 2
ATMC Semester 3, 2016
Assessment and Submission Details
Marks: 30% of the Total Assessment for the Course
Due Date: 11:59pm Friday, Week 12
Submit your assignment to Blackboard Task 2. Please follow the submission instructions in Blackboard.
The assignment will be marked out of a total of 100 marks and forms 30% of the total assessment for the course. ALL assignments will be checked for plagiarism by SafeAssign system provided by Blackboard automatically.
Refer to your Course Outline or the Course Web Site for a copy of the “Student Misconduct, Plagiarism and Collusion” guidelines.
Assignment submission extensions will only be made using the official Faculty of Arts & Business Guidelines.
Requests for an extension to an assignment MUST be made to the course coordinator prior to the date of submission and requests made on the day of submission or after the submission date will only be considered in exceptional circumstances.
Background
Cookies Limited is famous for its wide range of delicious cookie products. Currently, it has only one store in the city, with a local transaction management system in its desktop computer. That is, all transaction histories are recorded during the sales.
Inspired by the boom of e-business, the company decided to expand its business online to boost the sale and accessibility. Therefore, it plans to build an online shopping system.
One strategic goal of the company is to convert its business to be customer-centric and datadriven. The company owners are especially interested in the idea of recommendation systems. They has two key requirements for the system:
1. Customers are included into the process of new cookie/flavour design.
2. The system can find and recommend different types of cookies to customers based ontheir profiles and shopping history.
To achieve these requirements, a membership system, which allows users to rate and review cookie products, has to be introduced. It also helps to track the shopping history of each registered member.
You are a new data manager hired by Cookies Limited to help them achieve their strategic goals of customer-centric and data-driven business model. You are required to plan a future proofing data-driven information system to better facilitate the business and improve sales. The design should address the future demands for the growth of data volume and computing capacity.
You have been requested to prepare a report. Your target audience is executive business people, who have extensive business experience but limited ICT knowledge. They would like to be informed as to how new technologies may be beneficial to their business. Please note that standard report structure, including an executive summary, must be adhered to.
The main body of the report should include the following topics.
1. Data Collection and Storage
• Data collection system (what kind of data should be collected and how)
• Storage system (what are the requirements to the storage and how to achieve them)
2. Data in Action
• Consumer-centric product design (what is it and how to do it)
• Recommendation system (what is it and how to do it)
3. Business continuity
• How online business can survive in case of power outage or other disasters?
Note that you are requested to focus on the use of technologies into the proposed plan, but not the discussion of actual system design. The following two tips help prepare a better report:
• Try to explain the technologies in your own words, making them easy to be understood by general audiences.
• Write the technologies in the context of Cookies Limited, making them practical and appealing to the company executives.
Report Format
Your report should be no less than 1,500 words and it would be best to be no longer than 3,000 words long.
The report MUST be formatted using the following guidelines:
• Paragraph text – 12 point Calibri single line spacing
• Headings – Arial in an appropriate type size
• Margins – 2.5cm on all margins
• Header – Report title
• Footer – page number (including the word “Page”)
• Page numbering – roman numerals (i, ii, iii, iv) up to and including the Table of Contents, restart numbering using conventional numerals (1, 2, 3, 4) from the first page after the Table of Contents.
• Title Page – Must not contain headers or footers. Include your name as the report’s author but DO NOT include any reference to your student ID, course code or course name.
• The report is to be created as a single Microsoft Word document (version 2007, 2010, 2013 or Office 365). No other format is acceptable and doing so will result in the deduction of marks.
The report is to be structured as a formal business report. Refer to the following references for details on report structures:
Summers, J. & Smith, B., 2014, Communication Skills Handbook, 4th Ed, Wiley, Australia.
Referencing
The report is to include (at least 5) appropriate references and these references should follow the Harvard method of referencing. Note that ALL references should be from journal articles, conference papers, technical papers or a recognized expert in the field. DO NOT use Wikipedia as a reference. The use of unqualified references will result in the deduction of marks.
Submission
The completed assignment is to be submitted to Blackboard Task 2 by the due date of 11:59pm Friday, Week 12.
The assignment will be assessed according to the marking sheet which is shown in the last page. Late submission will be penalised according to the policy in the course outline. Please note Saturday and Sunday are included in the count of days late.
Assignment Return and Release of Grades
Assignment grades will be available on the course web site three weeks after the due date. An electronic assignment marking sheet will be available at this time.
Where an assignment is undergoing investigation for alleged plagiarism or collusion the grade for the assignment and the assignment will be withheld until the investigation has concluded.
Assignment Guidelines
This assignment will take a number of weeks to complete and will require a good understanding of data science and management for successful completion. It is imperative that students take heed of the following points in relation to doing this assignment:
1. Ensure that you clearly understand the requirements for the assignment – what has to be done and what are the deliverables.
2. If you do not understand any of the assignment requirements – Please ASK the course coordinator or your tutor.
3. Each time you work on any aspect of the assignment reread the assignment requirements to ensure that what is required is clearly understood.
Appendix A
Marking Sheet for ICT110 Assignment 2
Student name: Student ID:
Items Maximum Marks Marks Obtained
Report formatting (font, header and footer, table of content, numbering, referencing) 5
Professional communication (correct spelling, grammar, formal business language used) 5
Executive summary 10
Report introduction 10
Data Collection and Storage 20
Data in Action 30
Business continuity 10
Conclusion and Recommendations 10
Total = 100 0.0
0.0 /30%
OVERALL COMMENTS:
Introduction to Data Science
Task 2
ATMC Semester 3, 2016
Assessment and Submission Details
Marks: 30% of the Total Assessment for the Course
Due Date: 11:59pm Friday, Week 12
Submit your assignment to Blackboard Task 2. Please follow the submission instructions in Blackboard.
The assignment will be marked out of a total of 100 marks and forms 30% of the total assessment for the course. ALL assignments will be checked for plagiarism by SafeAssign system provided by Blackboard automatically.
Refer to your Course Outline or the Course Web Site for a copy of the “Student Misconduct, Plagiarism and Collusion” guidelines.
Assignment submission extensions will only be made using the official Faculty of Arts & Business Guidelines.
Requests for an extension to an assignment MUST be made to the course coordinator prior to the date of submission and requests made on the day of submission or after the submission date will only be considered in exceptional circumstances.
Background
Cookies Limited is famous for its wide range of delicious cookie products. Currently, it has only one store in the city, with a local transaction management system in its desktop computer. That is, all transaction histories are recorded during the sales.
Inspired by the boom of e-business, the company decided to expand its business online to boost the sale and accessibility. Therefore, it plans to build an online shopping system.
One strategic goal of the company is to convert its business to be customer-centric and datadriven. The company owners are especially interested in the idea of recommendation systems. They has two key requirements for the system:
1. Customers are included into the process of new cookie/flavour design.
2. The system can find and recommend different types of cookies to customers based ontheir profiles and shopping history.
To achieve these requirements, a membership system, which allows users to rate and review cookie products, has to be introduced. It also helps to track the shopping history of each registered member.
You are a new data manager hired by Cookies Limited to help them achieve their strategic goals of customer-centric and data-driven business model. You are required to plan a future proofing data-driven information system to better facilitate the business and improve sales. The design should address the future demands for the growth of data volume and computing capacity.
You have been requested to prepare a report. Your target audience is executive business people, who have extensive business experience but limited ICT knowledge. They would like to be informed as to how new technologies may be beneficial to their business. Please note that standard report structure, including an executive summary, must be adhered to.
The main body of the report should include the following topics.
1. Data Collection and Storage
• Data collection system (what kind of data should be collected and how)
• Storage system (what are the requirements to the storage and how to achieve them)
2. Data in Action
• Consumer-centric product design (what is it and how to do it)
• Recommendation system (what is it and how to do it)
3. Business continuity
• How online business can survive in case of power outage or other disasters?
Note that you are requested to focus on the use of technologies into the proposed plan, but not the discussion of actual system design. The following two tips help prepare a better report:
• Try to explain the technologies in your own words, making them easy to be understood by general audiences.
• Write the technologies in the context of Cookies Limited, making them practical and appealing to the company executives.
Report Format
Your report should be no less than 1,500 words and it would be best to be no longer than 3,000 words long.
The report MUST be formatted using the following guidelines:
• Paragraph text – 12 point Calibri single line spacing
• Headings – Arial in an appropriate type size
• Margins – 2.5cm on all margins
• Header – Report title
• Footer – page number (including the word “Page”)
• Page numbering – roman numerals (i, ii, iii, iv) up to and including the Table of Contents, restart numbering using conventional numerals (1, 2, 3, 4) from the first page after the Table of Contents.
• Title Page – Must not contain headers or footers. Include your name as the report’s author but DO NOT include any reference to your student ID, course code or course name.
• The report is to be created as a single Microsoft Word document (version 2007, 2010, 2013 or Office 365). No other format is acceptable and doing so will result in the deduction of marks.
The report is to be structured as a formal business report. Refer to the following references for details on report structures:
Summers, J. & Smith, B., 2014, Communication Skills Handbook, 4th Ed, Wiley, Australia.
Referencing
The report is to include (at least 5) appropriate references and these references should follow the Harvard method of referencing. Note that ALL references should be from journal articles, conference papers, technical papers or a recognized expert in the field. DO NOT use Wikipedia as a reference. The use of unqualified references will result in the deduction of marks.
Submission
The completed assignment is to be submitted to Blackboard Task 2 by the due date of 11:59pm Friday, Week 12.
The assignment will be assessed according to the marking sheet which is shown in the last page. Late submission will be penalised according to the policy in the course outline. Please note Saturday and Sunday are included in the count of days late.
Assignment Return and Release of Grades
Assignment grades will be available on the course web site three weeks after the due date. An electronic assignment marking sheet will be available at this time.
Where an assignment is undergoing investigation for alleged plagiarism or collusion the grade for the assignment and the assignment will be withheld until the investigation has concluded.
Assignment Guidelines
This assignment will take a number of weeks to complete and will require a good understanding of data science and management for successful completion. It is imperative that students take heed of the following points in relation to doing this assignment:
1. Ensure that you clearly understand the requirements for the assignment – what has to be done and what are the deliverables.
2. If you do not understand any of the assignment requirements – Please ASK the course coordinator or your tutor.
3. Each time you work on any aspect of the assignment reread the assignment requirements to ensure that what is required is clearly understood.
Appendix A
Marking Sheet for ICT110 Assignment 2
Student name: Student ID:
Items Maximum Marks Marks Obtained
Report formatting (font, header and footer, table of content, numbering, referencing) 5
Professional communication (correct spelling, grammar, formal business language used) 5
Executive summary 10
Report introduction 10
Data Collection and Storage 20
Data in Action 30
Business continuity 10
Conclusion and Recommendations 10
Total = 100 0.0
0.0 /30%
OVERALL COMMENTS:ICT110
Introduction to Data Science
Task 2
ATMC Semester 3, 2016
Assessment and Submission Details
Marks: 30% of the Total Assessment for the Course
Due Date: 11:59pm Friday, Week 12
Submit your assignment to Blackboard Task 2. Please follow the submission instructions in Blackboard.
The assignment will be marked out of a total of 100 marks and forms 30% of the total assessment for the course. ALL assignments will be checked for plagiarism by SafeAssign system provided by Blackboard automatically.
Refer to your Course Outline or the Course Web Site for a copy of the “Student Misconduct, Plagiarism and Collusion” guidelines.
Assignment submission extensions will only be made using the official Faculty of Arts & Business Guidelines.
Requests for an extension to an assignment MUST be made to the course coordinator prior to the date of submission and requests made on the day of submission or after the submission date will only be considered in exceptional circumstances.
Background
Cookies Limited is famous for its wide range of delicious cookie products. Currently, it has only one store in the city, with a local transaction management system in its desktop computer. That is, all transaction histories are recorded during the sales.
Inspired by the boom of e-business, the company decided to expand its business online to boost the sale and accessibility. Therefore, it plans to build an online shopping system.
One strategic goal of the company is to convert its business to be customer-centric and datadriven. The company owners are especially interested in the idea of recommendation systems. They has two key requirements for the system:
1. Customers are included into the process of new cookie/flavour design.
2. The system can find and recommend different types of cookies to customers based ontheir profiles and shopping history.
To achieve these requirements, a membership system, which allows users to rate and review cookie products, has to be introduced. It also helps to track the shopping history of each registered member.
You are a new data manager hired by Cookies Limited to help them achieve their strategic goals of customer-centric and data-driven business model. You are required to plan a future proofing data-driven information system to better facilitate the business and improve sales. The design should address the future demands for the growth of data volume and computing capacity.
You have been requested to prepare a report. Your target audience is executive business people, who have extensive business experience but limited ICT knowledge. They would like to be informed as to how new technologies may be beneficial to their business. Please note that standard report structure, including an executive summary, must be adhered to.
The main body of the report should include the following topics.
1. Data Collection and Storage
• Data collection system (what kind of data should be collected and how)
• Storage system (what are the requirements to the storage and how to achieve them)
2. Data in Action
• Consumer-centric product design (what is it and how to do it)
• Recommendation system (what is it and how to do it)
3. Business continuity
• How online business can survive in case of power outage or other disasters?
Note that you are requested to focus on the use of technologies into the proposed plan, but not the discussion of actual system design. The following two tips help prepare a better report:
• Try to explain the technologies in your own words, making them easy to be understood by general audiences.
• Write the technologies in the context of Cookies Limited, making them practical and appealing to the company executives.
Report Format
Your report should be no less than 1,500 words and it would be best to be no longer than 3,000 words long.
The report MUST be formatted using the following guidelines:
• Paragraph text – 12 point Calibri single line spacing
• Headings – Arial in an appropriate type size
• Margins – 2.5cm on all margins
• Header – Report title
• Footer – page number (including the word “Page”)
• Page numbering – roman numerals (i, ii, iii, iv) up to and including the Table of Contents, restart numbering using conventional numerals (1, 2, 3, 4) from the first page after the Table of Contents.
• Title Page – Must not contain headers or footers. Include your name as the report’s author but DO NOT include any reference to your student ID, course code or course name.
• The report is to be created as a single Microsoft Word document (version 2007, 2010, 2013 or Office 365). No other format is acceptable and doing so will result in the deduction of marks.
The report is to be structured as a formal business report. Refer to the following references for details on report structures:
Summers, J. & Smith, B., 2014, Communication Skills Handbook, 4th Ed, Wiley, Australia.
Referencing
The report is to include (at least 5) appropriate references and these references should follow the Harvard method of referencing. Note that ALL references should be from journal articles, conference papers, technical papers or a recognized expert in the field. DO NOT use Wikipedia as a reference. The use of unqualified references will result in the deduction of marks.
Submission
The completed assignment is to be submitted to Blackboard Task 2 by the due date of 11:59pm Friday, Week 12.
The assignment will be assessed according to the marking sheet which is shown in the last page. Late submission will be penalised according to the policy in the course outline. Please note Saturday and Sunday are included in the count of days late.
Assignment Return and Release of Grades
Assignment grades will be available on the course web site three weeks after the due date. An electronic assignment marking sheet will be available at this time.
Where an assignment is undergoing investigation for alleged plagiarism or collusion the grade for the assignment and the assignment will be withheld until the investigation has concluded.
Assignment Guidelines
This assignment will take a number of weeks to complete and will require a good understanding of data science and management for successful completion. It is imperative that students take heed of the following points in relation to doing this assignment:
1. Ensure that you clearly understand the requirements for the assignment – what has to be done and what are the deliverables.
2. If you do not understand any of the assignment requirements – Please ASK the course coordinator or your tutor.
3. Each time you work on any aspect of the assignment reread the assignment requirements to ensure that what is required is clearly understood.
Appendix A
Marking Sheet for ICT110 Assignment 2
Student name: Student ID:
Items Maximum Marks Marks Obtained
Report formatting (font, header and footer, table of content, numbering, referencing) 5
Professional communication (correct spelling, grammar, formal business language used) 5
Executive summary 10
Report introduction 10
Data Collection and Storage 20
Data in Action 30
Business continuity 10
Conclusion and Recommendations 10
Total = 100 0.0
0.0 /30%
OVERALL COMMENTS:
BSBSUS301 Implement and monitor environmentally sustainable work practices
BSBADM311 Maintain business resources
&
BSBSUS301 Implement and monitor environmentally
sustainable work practices
ASSESSMENT COVER SHEET
Before submitting your work you must complete this panel. By signing you agree that:
(1) this is my own original work done by myself, or in collaboration with other members of my group; (2) it is ready to be assessed; (3) I have acknowledged all sources where appropriate in accordance with ILSC’s Academic Integrity Policy, and I believe other group members have done the same; (4) I understand that I may appeal if I believe the assessment is not equitable, fair or just.
Student ID Student Name Student Signature
FIRST NAME:
LAST NAME:
Trainer’s Name Original Due Date: Submission Date(s)
1st submission Date:
2nd attempt Date:
3rd attempt Date:
OFFICE USE ONLY RESULT DATE TRAINER’S SIGNATURE FEES
1st submission result
COMPETENT
NOT COMPETENT LATE FEE = $50
No fee
Fee waived
Fee paid
2nd attempt result
COMPETENT
NOT COMPETENT
RESUBMISSION FEE
= $50
No fee
Fee waived
Fee paid
3rd attempt result
COMPETENT
NOT COMPETENT RESUBMISSION FEE
= $50
No fee
Fee waived
Fee paid
ASSESSMENT FEEDBACKFORM
ASSESSOR’S GENERAL COMMENTS
Reasonable Adjustment s (if any)
Missing questions
Questions to resubmit
RESULT
Competent
?Congratulations! You have addressed the outcomes of this assessment and are deemed competent.
Not Yet Competent
? Please come and see me before competency can be given.
? Please address the above feedback and resubmit/provide the required questions before being deemed competent.
Assessor Name:
ASSESSOR CHECKLIST INITIAL
Authentic The assessor is assured that the evidence presented for assessment is the learner’s own work.
Valid The assessor is assured that the learner has the skills, knowledge and attributes as described in the module or unit of competency and associated assessment requirements.
Current The assessor is assured that the assessment evidence demonstrates current competency. This requires the assessment evidence to be from the present or the very recent past.
Sufficient The assessor is assured that the quality, quantity and relevance of the assessment evidence enable a judgement to be made of a learner’s competency.
BSBADM311 Task 1 Business equipment advice
Assessment description and requirements
In any workplace, equipment needs to be replaced or upgraded on a regular basis. In this assessment task, you must identify a capital resource (equipment) in a workplace and monitor the usage of this resource (including material usage) for a duration specified by your assessor (typically a two week duration where the equipment is monitored five times).
You will provide advice on the upgrade of the equipment based on usage information and organisational requirements.
Examples of capital resources (equipment) and associated material resources (consumables or raw materials) could include:
• photocopier (capital resource), paper (material resource)
• work vehicle (capital resource), petrol (material resource).
Procedure
1. Identify equipment (capital resource) and consumables (material resource) that you can monitor and check with your assessor that this equipment meets the requirements of the assessment.
2. Estimate the weekly usage of material resources (refer to Appendix 1 for this information).
3. Use your estimates to produce a weekly operational budget for the equipment for the duration of the project.
4. Monitor the usage of resources at regular intervals (at least five times during the project) and graph this usage with Excel.
5. Identify any trends or variations in usage.
6. Conduct preliminary research into replacement/upgrades for the equipment including sourcing information from potential suppliers (Internet research).
7. Identify required/preferred features and problems/issues with current equipment by surveying at least three team members/users.
8. Identify equipment specification to the meet team/user requirements.
9. Identify three suppliers of the capital equipment that meets the requirements and compare and contrast the strengths or weaknesses of the suppliers. A table or chart should be developed to compare the three suppliers.
10. Review the purchasing policy and procedures (see page 92 of Student Workbook) and identify how the organisation would return the replacement equipment with specific attention to procedural compliance.
11. Provide your recommendations with a short report that summarises your findings.
1. Identify equipment and consumables
Write the name of the Capital Resource Write the name of the Material Resource
2. Estimate the weekly usage of material resources
Mon Tues Wed Thurs Fri Sat Sun
Week 1
Mon Tues Wed Thurs Fri Sat Sun
Week 2
3. Weekly Operational Budget
Unit Price Units Total cost
$
Material Resources
1.
2.
3.
Servicing expense
Electricity expense
4. Monitor the actual usage of resources at regular intervals (at least five times during the project)
Imagine ILSC, week 3 is busier than other weeks because we need to print assessments for week 1.
Week 1
Material Resource Mon Tue Wed Thu Fri
A4 Paper
A3 Paper
Week 2
Material Resource Mon Tue Wed Thu Fri
A4 Paper
A3 Paper
Week 3
Material Resource Mon Tue Wed Thu Fri
A4 Paper
A3 Paper
5. Identify any trends or variations in usage
e.g. Is it following the same pattern every week? Or there is a variation?
Trends & Variations:
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
6. Conduct Preliminary research
List at least three potential suppliers
1. __________________________________________________________________________
2. __________________________________________________________________________
3. __________________________________________________________________________
Compare products from different suppliers
Potential Suppliers 1
Potential Suppliers 2 Potential Suppliers 3
Price
Features
Specifications
Service/support
7. Survey – Insert Questions and Answers
Equipment:
User name: __________________ Date:
1. How often/frequently do you use the photocopier?
2. What features do you use?
3. Are there any issues/problems with current equipment?
4. What features do you prefer if we bought a new photocopier?
Add two more survey questions that you want to add in your survey
1.
2.
8. Identify equipment specification to the meet team/user requirements.
From survey results, insert information from 3 suppliers of replacement equipment which includes:
Supplier
Price
Features
Specifications
Service/Support
9. Identify three suppliers of the capital equipment that meets the requirements and compare and contrast the strengths or weaknesses of the suppliers. Use the following table to compare the three suppliers.
Supplier Strengths Weaknesses
1.
2.
3.
10. Review the return policy and procedures (provided in Appendix A) and identify how the organisation would return equipment with specific attention to procedural compliance.
11. Provide your recommendations with a short report that summarises your findings.
Your report should include:
Recommendations of capital equipment that:
• Meet user requirement based on survey
• Will meet future usage based in analysis of usage
• Is cost effective
BSBADM311 Task 2 Preventative maintenance
Assessment description and requirements
In any workplace, maintenance and troubleshooting of business resources are critical. Costly breakdowns and losses can often be avoided or reduced with some basic preventative maintenance and troubleshooting skills.
This assessment task requires you identify capital equipment (cars, computers, printers, photocopiers) and develop a:
• preventative maintenance procedure (e.g. a daily pre-start check on a computer, virus scan, etc)
• troubleshooting procedure (e.g. how to fix a paper jam)
safe handling and storage procedure for consumables (e.g. how to lift and carry paper cartons safely).
Procedure
12. Identify some business equipment for this task (it could be the capital equipment that you chose for Assessment Task 1).
13. Research and develop your understanding of how the equipment works. Suggested methods include: Internet research, review of operator manuals, discussion with operators, maintenance people.
14. Develop a daily (or weekly) preventative maintenance procedure and checklist for operators of the equipment.
15. Develop a troubleshooting procedure for operators to fix common faults/problems on the equipment (e.g. how to detect and clear a paper jam on a photocopier).
16. Develop a safe handling and storage procedure for raw materials/consumables for people using this equipment.
17. Have these checked by a person with authority for that equipment to ensure that procedures comply with organisational OHS requirements.
18. Conduct and complete the preventative maintenance procedure on at least three occasions and accurately record this information.
12. Identify some business equipment for this task (it could be a computer/coffee machine/printer/car or the capital equipment that you chose for Assessment Task 1).
13. Research and develop your understanding of how the equipment works.
Suggested methods include: Internet research, review of operator manuals, discussion with operators, maintenance people. (Research the internet)
14. Develop a daily (or weekly) preventative maintenance procedure and checklist for operators of the equipment.
Daily preventative maintenance procedure
Day :_________________ Date :_________________
1. Check ______________________
2. Check ______________________
3. Clean ______________________
4. Check ______________________
Signed by : ______________________
15. Research online and develop a 1 page troubleshooting procedure for operators to fix common faults/problems on the equipment (e.g. how to detect and clear a paper jam on a photocopier).
16. Develop a safe handling and storage procedure for raw materials/consumables for people using this equipment.
Hazard / Storage Procedure
17. Have these checked by a person with authority for that equipment to ensure that procedures comply with organisational OHS requirements. (Imagine, your trainer is the person with authority here, show your work to the trainer and obtain approval)
What is the most appropriate medium would you use to ask for approval? (e.g. face to face/ via email/sms)
What would you ask? How would you justify/convince for approval?
Obtain signature below
BSBADM311 Task 3 Visual controls
Assessment description and requirements
A common problem a lot of businesses have to deal with is running out of supplies. Sometimes stock levels of stationery (paper, pens, toner, envelopes, etc) can dwindle without the knowledge of the person responsible for reordering. To assist with avoiding this problem, you will develop:
• a Kanban for a material resource
• a bar chart that identifies the reorder lead times with at least three suppliers (to ensure that you have reliable supply).
Procedure
19. Identify a material resource that runs out regularly (e.g. A4 paper).
20. Identify key users/team members that use that material resource so you can work with them to improve the storage and reordering of that resource.
21. Hold a brainstorm with them to develop a Kanban for the resource that provides a visual indication of supply levels. Remember, Kanbans can and should be quite simple so you can see, at a glance, the status of your supplies.
22. Identify the resupply lead times for the resource (how long does it take from order to delivery).
23. Develop an Excel bar chart showing re-order lead times.
19. Identify a material resource that runs out regularly (e.g. A4 paper).
20. Identify key users/team members that use that material resource so you can work with them to improve the storage and reordering of that resource.
21. Hold a brainstorm to discuss with them to develop a Kanban for the resource that provides a visual indication of supply levels. Remember, Kanbans can and should be quite simple so you can see, at a glance, the status of your supplies. Present your Kanban to your trainer.
22. Identify the resupply lead times for the resource (how long does it take from order to delivery).
23. Draw bar chart or line graph showing re-order lead times.
BSBSUS301 Task 1 Research and review resource usage
Assessment description and requirements
Review the case study provided and develop a report for your manager that:
• identifies relevant environmental regulations and industry best practice for efficient use of these resources
• identifies non-compliances between current practice and regulation
• reviews current resources usage (from case study provided) and feedback from stakeholders provided, and compares to best practice models
• suggest areas for improvement, including efficiency targets, environmental & resource efficiency management.
Case Study
1) MARY
• Mary in an admin clerk who worked for MacVille for the past 18 months with a small team.
• Mary wants to change the company’s way to deal with the environmental issues and has realised that the company have not had any policy or procedures to support sustainability practices.
• Mary has a Professional Development Project, which she can learn to apply the principles of an environment and resource efficiency planning in a business environment.
• MacVille findings from Mary:
? MacVille cannot manage printer cartridge replacement and recycling. MacVille does not have general printing practices.
? Mary is reviewing the current usage of printing and recycling process.
? Mary is expected to create a report after her Professional Development Project.
Resource Review by Mary
? Admin team has 32 fulltime staff.
? There are 7 laser printers (6 out of 7 have the same brand, 1 out of 7 coloured which is rarely used, since it is currently out of black ink and has not been replaced for over 2 months.)
? There are 2 photocopiers.
? IT Help Desk is responsible for purchasing process and the staff replaces toner themselves as required. (there is no consistency.)
Feedback from Stakeholders by Mary
Staff members’ input:
? Old toners are thrown in general rubbish!
? All emails from clients are printed and stored in physical files!
Suppliers’ Input:
? One laser toner equivalent is 12000-15000 pages.
? One photocopier toner equivalent is 35000 pages.
? Toner/Paper usage of team is quite a bit higher than similar teams in other organisations.
1. Review MacVille’s policy and procedures.
Do they have any environmental or sustainability-related policy? If they have not, find out the problems which decrease the sustainability or cause the environmental issues.
2. Explain each legislation and environmental policies and apply it to MacVille Scenario. Provide the website of the resource, briefly describe the objectives.
a) Environmental Protection and Biodiversity Conservation Act 2010 – Queensland
b) Sustainable Planning Act 2009
c) Water Efficiency Guide
3. Review Case Study and identify two areas that could be better managed for environmental outcomes. (Before you identify 2 areas, have a look at current practice and legal requirements.) Current Usage table will be helpful for your understanding.
Please have a look:
4. Develop a short report for your supervisor.
Your report should include:
• Summary of questions above.
• Recommendations (What does legal policy say about sustainability and environmental issues?
• Possible improvements/changes efficiently manage resource usage.)
BSBSUS301 Task 2. Research efficiency evaluation and plan
Assessment description and requirements
For this task you are required to develop an environmental and resource management plan with new resource usage efficiency targets for the administrative team. As part of your report you should describe how the plan could be implemented, how it could be monitored and how you could evaluate and report on progress towards targets identified in the plan. Your report is to be based on your findings and the report you developed for Assessment Task 1.
Procedure
You are required to review the case study provided and complete the following steps.
5. Identify and describe significant areas of inefficiency in resources usage (as described in the case study). These should be at least the two areas of non- compliance identified in Assessment Task 1.
6. Identify and describe areas of improvement in sustainability practices for the administration work team.
7. Compete the Efficiency Target Plan.
8. Develop a report for your team supervisor (assessor) including:
• tools, techniques and strategies that can be used to assist and educate administration staff to implement efficiency targets
• reward strategies that could be implemented to support achievement of efficiency targets
• monitoring and evaluation methods you could use to evaluate progress against efficiency targets.
Read the Case Study from Task 1.
In addition:
FEEDBACK FROM STAKEHOLDERS by MARY
STAFF MEMBERS’ INPUT:
Finance Manager:
- Current maintenance ( machine service/support) service costs for leased photocopiers are costed at 1.5 cents for per print/copy.
5. Identify two areas of inefficiency in resources. (Do MacVille have recycling policy? What is the current position of email- storage of documents policy? Are they efficient for the photocopier and printer usage? Etc.) You can use Task 1 Q3 for your reference.
6. How can MacVille improve their sustainability practices for the administration work team?
7.Write down your improvement suggestions from Q6 to Efficiency Target Plan.
Efficiency Targets Plan
Action Potential opportunity
Estimated saving Capital cost Payback period
Target Target Date
Switch off computer terminals at night Reduces energy use overnight 32 work stations x
$95 ~ $3,000
(according to ecoBiz) Nil N/A 95% of computers switched off overnight when audited 2 months
8. Write a report for your supervisor.
Your report should have followings:
• What are the tools, techniques and strategies that can be used to assist and educate admin team to reach the efficiency target.
• What are your reward strategies to support achievement of efficiency target? How would you encourage people to try to reach efficiency target?
• How do you monitor progress regarding to efficiency targets?
BSBSUS301 Task 3 Monthly newsletter
Assessment description and requirements
For this task you are require to prepare a Monthly e-newsletter for the MacVille administration team. In your newsletter you will include:
• a review and description of the actual resources usage versus the efficiency targets identified in Assessment Task 2
• celebration articles outlining strategies that have been successful for the administration team • prompts for feedback from readers to help in continuously improving the implementation strategies for efficient use of resources.
Procedure
You are required to review the case study provided and complete the following steps.
9. Introduce and briefly describe (50–150 words) a current piece of legislation or regulatory document that has relevance to the workplace and MacVille’s ability to reach the efficiency target.
• Present this under the heading ‘Did you know the Government…’
10. Identify and describe significant areas of improvement in resource usage Online Dissertation Writing Assistance Service UK .(as described in the case study). • Present this under the heading ‘A MacVille Success Story’.
11. Compare actual usage to the efficiency plan – make sure you use a graph, chart or diagram to summarise the information you have included here.
• Present this under the heading ‘PTE (Progress Towards Efficiency targets)’.
12. Evaluate resource savings for the month, including cost savings for the MacVille administration team. Present this under the heading ‘MacVille this month have saved:’
13. Identify and describe (as reflected in the case study) a strategy that has had a significant impact on helping the administrative team reach efficiency targets. Present this under the heading ‘Sustainable Work Practice of the Month’.
14. Communicate to readers the importance of continuing to provide feedback about ways to improve work practices within the administration team, and describe a piece of feedback you have received from a member of the administration team (as reflected in the case study). Present this under the heading ‘Suggestion Box’.
9. Explain relevant (close) legislation/ regulation related with MacVille’s ability to reach the efficiency target.
Start with: “ Did you know the Government…” You may like to search for Environmental Protection Authority…
10. Describe the areas of improvement. (You might get some ideas from the case study). Start with: A MacVille Success Story….
11. Compare actual usage to efficiency plan. After completing the chart, present it under the heading ‘ PTE: Progress Towards Efficiency Targets ‘
Action Actual Usage Target
12. Evaluate resource savings for the month.
Start with: MacVille this month has saved…
You may want to check Efficiency Target Plan from Task2. (No printing e-mails can create 15%*$2384 savings..)
13. Read the case study and find out a strategy that had has a significant impact on helping the admin team reach efficiency targets. Present it under the heading: ‘Sustainable Work Practise of The Month.’
Notes from Case Study:
• Toner cartridge usage and recycling has been started. Mary has been monitoring and reporting improvements.
• The HP ColourLaser Jet 1660 has not been used for 5 months due to environmental and recycling issues. (It used different types of toner from other printers.)
- Seven-used toner recycled.
• E-mails from new clients are managed with a network-accessible folder, where all documents and correspondence with the client are stored electronically.
14. Create a Suggestion Box.
BSBSUS301 Task 4 Sustainable work practices knowledge test
Assessment description and requirements
For this task you are required to demonstrate knowledge of sustainable work practices by provide responses to a range of questions.
Procedure
You are required to:
1. Review the questions provided.
2. Provide written responses to the questions.
3. Submit your responses in the agreed timeframe under test conditions.
15. Identify and describe three environmental and/or energy efficiency issues common to the business sector.
1.
2.
3.
16. Identify and describe:
a) A common procedure used efficiently to manage resources in the business sector.
b) A common procedure, approach or tool for evaluating and planning improvements for the management of resources in the business sector.
17. List three sources of information and support available to practitioners of sustainable work practices in the business sector.
1.
2.
3.
18. Identify a common OHS issue or requirements common to the business sector, and describe how you could manage it to reduce the risk.
19. List stakeholders, key personnel or specialists with whom you could liaise or seek feedback from about sustainable work practices in the business sector,
e.g. clients of MacVille.
20. List and describe what factors you should consider when making purchasing decisions to support sustainability efforts. You should have at least five clearly described factors
APPENDIX 1
The business of ILSC services international students who wish to undertake studies whilst in Australia. They have a choice of courses ranging from Certificate II to Certificate III.
These courses are provided at various times over the week but are all delivered from the Brisbane campus. The assessments are photocopied by the trainer and provided to the students for completion and submission.
At present there are 9 Certificate II and 6 Certificate III classes which are placing great pressure on the current Level 2 photocopier.
This BSBADM311 unit will cover issues associated with this piece of business machinery. There is some information that you will need to know to work through the assessment. These are as follows: -
Week 1
• Certificate II – 9 classes x 27 students per class x 13 pages for the assessment
• Certificate III – 6 classes x 23 students per class x 31 pages for the assessment
Week 2
• Certificate II – 9 classes x 28 students per class x 21 pages for the assessment
• Certificate III – 6 classes x 26 students per class x 18 pages for the assessment
Week 3
• Certificate II – 8 classes x 29 students per class x 17 pages for the assessment
• Certificate III – 6 classes x 25 students per class x 23 pages for the assessment
You will need to total the number of pages required to be photocopied for each session as this will form part of the Excel spreadsheet you will need to complete.
COSTS
• Ream of paper $5 per 500 pages
• Toner Cartridge - $250 – per 5,000 copies
&
BSBSUS301 Implement and monitor environmentally
sustainable work practices
ASSESSMENT COVER SHEET
Before submitting your work you must complete this panel. By signing you agree that:
(1) this is my own original work done by myself, or in collaboration with other members of my group; (2) it is ready to be assessed; (3) I have acknowledged all sources where appropriate in accordance with ILSC’s Academic Integrity Policy, and I believe other group members have done the same; (4) I understand that I may appeal if I believe the assessment is not equitable, fair or just.
Student ID Student Name Student Signature
FIRST NAME:
LAST NAME:
Trainer’s Name Original Due Date: Submission Date(s)
1st submission Date:
2nd attempt Date:
3rd attempt Date:
OFFICE USE ONLY RESULT DATE TRAINER’S SIGNATURE FEES
1st submission result
COMPETENT
NOT COMPETENT LATE FEE = $50
No fee
Fee waived
Fee paid
2nd attempt result
COMPETENT
NOT COMPETENT
RESUBMISSION FEE
= $50
No fee
Fee waived
Fee paid
3rd attempt result
COMPETENT
NOT COMPETENT RESUBMISSION FEE
= $50
No fee
Fee waived
Fee paid
ASSESSMENT FEEDBACKFORM
ASSESSOR’S GENERAL COMMENTS
Reasonable Adjustment s (if any)
Missing questions
Questions to resubmit
RESULT
Competent
?Congratulations! You have addressed the outcomes of this assessment and are deemed competent.
Not Yet Competent
? Please come and see me before competency can be given.
? Please address the above feedback and resubmit/provide the required questions before being deemed competent.
Assessor Name:
ASSESSOR CHECKLIST INITIAL
Authentic The assessor is assured that the evidence presented for assessment is the learner’s own work.
Valid The assessor is assured that the learner has the skills, knowledge and attributes as described in the module or unit of competency and associated assessment requirements.
Current The assessor is assured that the assessment evidence demonstrates current competency. This requires the assessment evidence to be from the present or the very recent past.
Sufficient The assessor is assured that the quality, quantity and relevance of the assessment evidence enable a judgement to be made of a learner’s competency.
BSBADM311 Task 1 Business equipment advice
Assessment description and requirements
In any workplace, equipment needs to be replaced or upgraded on a regular basis. In this assessment task, you must identify a capital resource (equipment) in a workplace and monitor the usage of this resource (including material usage) for a duration specified by your assessor (typically a two week duration where the equipment is monitored five times).
You will provide advice on the upgrade of the equipment based on usage information and organisational requirements.
Examples of capital resources (equipment) and associated material resources (consumables or raw materials) could include:
• photocopier (capital resource), paper (material resource)
• work vehicle (capital resource), petrol (material resource).
Procedure
1. Identify equipment (capital resource) and consumables (material resource) that you can monitor and check with your assessor that this equipment meets the requirements of the assessment.
2. Estimate the weekly usage of material resources (refer to Appendix 1 for this information).
3. Use your estimates to produce a weekly operational budget for the equipment for the duration of the project.
4. Monitor the usage of resources at regular intervals (at least five times during the project) and graph this usage with Excel.
5. Identify any trends or variations in usage.
6. Conduct preliminary research into replacement/upgrades for the equipment including sourcing information from potential suppliers (Internet research).
7. Identify required/preferred features and problems/issues with current equipment by surveying at least three team members/users.
8. Identify equipment specification to the meet team/user requirements.
9. Identify three suppliers of the capital equipment that meets the requirements and compare and contrast the strengths or weaknesses of the suppliers. A table or chart should be developed to compare the three suppliers.
10. Review the purchasing policy and procedures (see page 92 of Student Workbook) and identify how the organisation would return the replacement equipment with specific attention to procedural compliance.
11. Provide your recommendations with a short report that summarises your findings.
1. Identify equipment and consumables
Write the name of the Capital Resource Write the name of the Material Resource
2. Estimate the weekly usage of material resources
Mon Tues Wed Thurs Fri Sat Sun
Week 1
Mon Tues Wed Thurs Fri Sat Sun
Week 2
3. Weekly Operational Budget
Unit Price Units Total cost
$
Material Resources
1.
2.
3.
Servicing expense
Electricity expense
4. Monitor the actual usage of resources at regular intervals (at least five times during the project)
Imagine ILSC, week 3 is busier than other weeks because we need to print assessments for week 1.
Week 1
Material Resource Mon Tue Wed Thu Fri
A4 Paper
A3 Paper
Week 2
Material Resource Mon Tue Wed Thu Fri
A4 Paper
A3 Paper
Week 3
Material Resource Mon Tue Wed Thu Fri
A4 Paper
A3 Paper
5. Identify any trends or variations in usage
e.g. Is it following the same pattern every week? Or there is a variation?
Trends & Variations:
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
6. Conduct Preliminary research
List at least three potential suppliers
1. __________________________________________________________________________
2. __________________________________________________________________________
3. __________________________________________________________________________
Compare products from different suppliers
Potential Suppliers 1
Potential Suppliers 2 Potential Suppliers 3
Price
Features
Specifications
Service/support
7. Survey – Insert Questions and Answers
Equipment:
User name: __________________ Date:
1. How often/frequently do you use the photocopier?
2. What features do you use?
3. Are there any issues/problems with current equipment?
4. What features do you prefer if we bought a new photocopier?
Add two more survey questions that you want to add in your survey
1.
2.
8. Identify equipment specification to the meet team/user requirements.
From survey results, insert information from 3 suppliers of replacement equipment which includes:
Supplier
Price
Features
Specifications
Service/Support
9. Identify three suppliers of the capital equipment that meets the requirements and compare and contrast the strengths or weaknesses of the suppliers. Use the following table to compare the three suppliers.
Supplier Strengths Weaknesses
1.
2.
3.
10. Review the return policy and procedures (provided in Appendix A) and identify how the organisation would return equipment with specific attention to procedural compliance.
11. Provide your recommendations with a short report that summarises your findings.
Your report should include:
Recommendations of capital equipment that:
• Meet user requirement based on survey
• Will meet future usage based in analysis of usage
• Is cost effective
BSBADM311 Task 2 Preventative maintenance
Assessment description and requirements
In any workplace, maintenance and troubleshooting of business resources are critical. Costly breakdowns and losses can often be avoided or reduced with some basic preventative maintenance and troubleshooting skills.
This assessment task requires you identify capital equipment (cars, computers, printers, photocopiers) and develop a:
• preventative maintenance procedure (e.g. a daily pre-start check on a computer, virus scan, etc)
• troubleshooting procedure (e.g. how to fix a paper jam)
safe handling and storage procedure for consumables (e.g. how to lift and carry paper cartons safely).
Procedure
12. Identify some business equipment for this task (it could be the capital equipment that you chose for Assessment Task 1).
13. Research and develop your understanding of how the equipment works. Suggested methods include: Internet research, review of operator manuals, discussion with operators, maintenance people.
14. Develop a daily (or weekly) preventative maintenance procedure and checklist for operators of the equipment.
15. Develop a troubleshooting procedure for operators to fix common faults/problems on the equipment (e.g. how to detect and clear a paper jam on a photocopier).
16. Develop a safe handling and storage procedure for raw materials/consumables for people using this equipment.
17. Have these checked by a person with authority for that equipment to ensure that procedures comply with organisational OHS requirements.
18. Conduct and complete the preventative maintenance procedure on at least three occasions and accurately record this information.
12. Identify some business equipment for this task (it could be a computer/coffee machine/printer/car or the capital equipment that you chose for Assessment Task 1).
13. Research and develop your understanding of how the equipment works.
Suggested methods include: Internet research, review of operator manuals, discussion with operators, maintenance people. (Research the internet)
14. Develop a daily (or weekly) preventative maintenance procedure and checklist for operators of the equipment.
Daily preventative maintenance procedure
Day :_________________ Date :_________________
1. Check ______________________
2. Check ______________________
3. Clean ______________________
4. Check ______________________
Signed by : ______________________
15. Research online and develop a 1 page troubleshooting procedure for operators to fix common faults/problems on the equipment (e.g. how to detect and clear a paper jam on a photocopier).
16. Develop a safe handling and storage procedure for raw materials/consumables for people using this equipment.
Hazard / Storage Procedure
17. Have these checked by a person with authority for that equipment to ensure that procedures comply with organisational OHS requirements. (Imagine, your trainer is the person with authority here, show your work to the trainer and obtain approval)
What is the most appropriate medium would you use to ask for approval? (e.g. face to face/ via email/sms)
What would you ask? How would you justify/convince for approval?
Obtain signature below
BSBADM311 Task 3 Visual controls
Assessment description and requirements
A common problem a lot of businesses have to deal with is running out of supplies. Sometimes stock levels of stationery (paper, pens, toner, envelopes, etc) can dwindle without the knowledge of the person responsible for reordering. To assist with avoiding this problem, you will develop:
• a Kanban for a material resource
• a bar chart that identifies the reorder lead times with at least three suppliers (to ensure that you have reliable supply).
Procedure
19. Identify a material resource that runs out regularly (e.g. A4 paper).
20. Identify key users/team members that use that material resource so you can work with them to improve the storage and reordering of that resource.
21. Hold a brainstorm with them to develop a Kanban for the resource that provides a visual indication of supply levels. Remember, Kanbans can and should be quite simple so you can see, at a glance, the status of your supplies.
22. Identify the resupply lead times for the resource (how long does it take from order to delivery).
23. Develop an Excel bar chart showing re-order lead times.
19. Identify a material resource that runs out regularly (e.g. A4 paper).
20. Identify key users/team members that use that material resource so you can work with them to improve the storage and reordering of that resource.
21. Hold a brainstorm to discuss with them to develop a Kanban for the resource that provides a visual indication of supply levels. Remember, Kanbans can and should be quite simple so you can see, at a glance, the status of your supplies. Present your Kanban to your trainer.
22. Identify the resupply lead times for the resource (how long does it take from order to delivery).
23. Draw bar chart or line graph showing re-order lead times.
BSBSUS301 Task 1 Research and review resource usage
Assessment description and requirements
Review the case study provided and develop a report for your manager that:
• identifies relevant environmental regulations and industry best practice for efficient use of these resources
• identifies non-compliances between current practice and regulation
• reviews current resources usage (from case study provided) and feedback from stakeholders provided, and compares to best practice models
• suggest areas for improvement, including efficiency targets, environmental & resource efficiency management.
Case Study
1) MARY
• Mary in an admin clerk who worked for MacVille for the past 18 months with a small team.
• Mary wants to change the company’s way to deal with the environmental issues and has realised that the company have not had any policy or procedures to support sustainability practices.
• Mary has a Professional Development Project, which she can learn to apply the principles of an environment and resource efficiency planning in a business environment.
• MacVille findings from Mary:
? MacVille cannot manage printer cartridge replacement and recycling. MacVille does not have general printing practices.
? Mary is reviewing the current usage of printing and recycling process.
? Mary is expected to create a report after her Professional Development Project.
Resource Review by Mary
? Admin team has 32 fulltime staff.
? There are 7 laser printers (6 out of 7 have the same brand, 1 out of 7 coloured which is rarely used, since it is currently out of black ink and has not been replaced for over 2 months.)
? There are 2 photocopiers.
? IT Help Desk is responsible for purchasing process and the staff replaces toner themselves as required. (there is no consistency.)
Feedback from Stakeholders by Mary
Staff members’ input:
? Old toners are thrown in general rubbish!
? All emails from clients are printed and stored in physical files!
Suppliers’ Input:
? One laser toner equivalent is 12000-15000 pages.
? One photocopier toner equivalent is 35000 pages.
? Toner/Paper usage of team is quite a bit higher than similar teams in other organisations.
1. Review MacVille’s policy and procedures.
Do they have any environmental or sustainability-related policy? If they have not, find out the problems which decrease the sustainability or cause the environmental issues.
2. Explain each legislation and environmental policies and apply it to MacVille Scenario. Provide the website of the resource, briefly describe the objectives.
a) Environmental Protection and Biodiversity Conservation Act 2010 – Queensland
b) Sustainable Planning Act 2009
c) Water Efficiency Guide
3. Review Case Study and identify two areas that could be better managed for environmental outcomes. (Before you identify 2 areas, have a look at current practice and legal requirements.) Current Usage table will be helpful for your understanding.
Please have a look:
4. Develop a short report for your supervisor.
Your report should include:
• Summary of questions above.
• Recommendations (What does legal policy say about sustainability and environmental issues?
• Possible improvements/changes efficiently manage resource usage.)
BSBSUS301 Task 2. Research efficiency evaluation and plan
Assessment description and requirements
For this task you are required to develop an environmental and resource management plan with new resource usage efficiency targets for the administrative team. As part of your report you should describe how the plan could be implemented, how it could be monitored and how you could evaluate and report on progress towards targets identified in the plan. Your report is to be based on your findings and the report you developed for Assessment Task 1.
Procedure
You are required to review the case study provided and complete the following steps.
5. Identify and describe significant areas of inefficiency in resources usage (as described in the case study). These should be at least the two areas of non- compliance identified in Assessment Task 1.
6. Identify and describe areas of improvement in sustainability practices for the administration work team.
7. Compete the Efficiency Target Plan.
8. Develop a report for your team supervisor (assessor) including:
• tools, techniques and strategies that can be used to assist and educate administration staff to implement efficiency targets
• reward strategies that could be implemented to support achievement of efficiency targets
• monitoring and evaluation methods you could use to evaluate progress against efficiency targets.
Read the Case Study from Task 1.
In addition:
FEEDBACK FROM STAKEHOLDERS by MARY
STAFF MEMBERS’ INPUT:
Finance Manager:
- Current maintenance ( machine service/support) service costs for leased photocopiers are costed at 1.5 cents for per print/copy.
5. Identify two areas of inefficiency in resources. (Do MacVille have recycling policy? What is the current position of email- storage of documents policy? Are they efficient for the photocopier and printer usage? Etc.) You can use Task 1 Q3 for your reference.
6. How can MacVille improve their sustainability practices for the administration work team?
7.Write down your improvement suggestions from Q6 to Efficiency Target Plan.
Efficiency Targets Plan
Action Potential opportunity
Estimated saving Capital cost Payback period
Target Target Date
Switch off computer terminals at night Reduces energy use overnight 32 work stations x
$95 ~ $3,000
(according to ecoBiz) Nil N/A 95% of computers switched off overnight when audited 2 months
8. Write a report for your supervisor.
Your report should have followings:
• What are the tools, techniques and strategies that can be used to assist and educate admin team to reach the efficiency target.
• What are your reward strategies to support achievement of efficiency target? How would you encourage people to try to reach efficiency target?
• How do you monitor progress regarding to efficiency targets?
BSBSUS301 Task 3 Monthly newsletter
Assessment description and requirements
For this task you are require to prepare a Monthly e-newsletter for the MacVille administration team. In your newsletter you will include:
• a review and description of the actual resources usage versus the efficiency targets identified in Assessment Task 2
• celebration articles outlining strategies that have been successful for the administration team • prompts for feedback from readers to help in continuously improving the implementation strategies for efficient use of resources.
Procedure
You are required to review the case study provided and complete the following steps.
9. Introduce and briefly describe (50–150 words) a current piece of legislation or regulatory document that has relevance to the workplace and MacVille’s ability to reach the efficiency target.
• Present this under the heading ‘Did you know the Government…’
10. Identify and describe significant areas of improvement in resource usage Online Dissertation Writing Assistance Service UK .(as described in the case study). • Present this under the heading ‘A MacVille Success Story’.
11. Compare actual usage to the efficiency plan – make sure you use a graph, chart or diagram to summarise the information you have included here.
• Present this under the heading ‘PTE (Progress Towards Efficiency targets)’.
12. Evaluate resource savings for the month, including cost savings for the MacVille administration team. Present this under the heading ‘MacVille this month have saved:’
13. Identify and describe (as reflected in the case study) a strategy that has had a significant impact on helping the administrative team reach efficiency targets. Present this under the heading ‘Sustainable Work Practice of the Month’.
14. Communicate to readers the importance of continuing to provide feedback about ways to improve work practices within the administration team, and describe a piece of feedback you have received from a member of the administration team (as reflected in the case study). Present this under the heading ‘Suggestion Box’.
9. Explain relevant (close) legislation/ regulation related with MacVille’s ability to reach the efficiency target.
Start with: “ Did you know the Government…” You may like to search for Environmental Protection Authority…
10. Describe the areas of improvement. (You might get some ideas from the case study). Start with: A MacVille Success Story….
11. Compare actual usage to efficiency plan. After completing the chart, present it under the heading ‘ PTE: Progress Towards Efficiency Targets ‘
Action Actual Usage Target
12. Evaluate resource savings for the month.
Start with: MacVille this month has saved…
You may want to check Efficiency Target Plan from Task2. (No printing e-mails can create 15%*$2384 savings..)
13. Read the case study and find out a strategy that had has a significant impact on helping the admin team reach efficiency targets. Present it under the heading: ‘Sustainable Work Practise of The Month.’
Notes from Case Study:
• Toner cartridge usage and recycling has been started. Mary has been monitoring and reporting improvements.
• The HP ColourLaser Jet 1660 has not been used for 5 months due to environmental and recycling issues. (It used different types of toner from other printers.)
- Seven-used toner recycled.
• E-mails from new clients are managed with a network-accessible folder, where all documents and correspondence with the client are stored electronically.
14. Create a Suggestion Box.
BSBSUS301 Task 4 Sustainable work practices knowledge test
Assessment description and requirements
For this task you are required to demonstrate knowledge of sustainable work practices by provide responses to a range of questions.
Procedure
You are required to:
1. Review the questions provided.
2. Provide written responses to the questions.
3. Submit your responses in the agreed timeframe under test conditions.
15. Identify and describe three environmental and/or energy efficiency issues common to the business sector.
1.
2.
3.
16. Identify and describe:
a) A common procedure used efficiently to manage resources in the business sector.
b) A common procedure, approach or tool for evaluating and planning improvements for the management of resources in the business sector.
17. List three sources of information and support available to practitioners of sustainable work practices in the business sector.
1.
2.
3.
18. Identify a common OHS issue or requirements common to the business sector, and describe how you could manage it to reduce the risk.
19. List stakeholders, key personnel or specialists with whom you could liaise or seek feedback from about sustainable work practices in the business sector,
e.g. clients of MacVille.
20. List and describe what factors you should consider when making purchasing decisions to support sustainability efforts. You should have at least five clearly described factors
APPENDIX 1
The business of ILSC services international students who wish to undertake studies whilst in Australia. They have a choice of courses ranging from Certificate II to Certificate III.
These courses are provided at various times over the week but are all delivered from the Brisbane campus. The assessments are photocopied by the trainer and provided to the students for completion and submission.
At present there are 9 Certificate II and 6 Certificate III classes which are placing great pressure on the current Level 2 photocopier.
This BSBADM311 unit will cover issues associated with this piece of business machinery. There is some information that you will need to know to work through the assessment. These are as follows: -
Week 1
• Certificate II – 9 classes x 27 students per class x 13 pages for the assessment
• Certificate III – 6 classes x 23 students per class x 31 pages for the assessment
Week 2
• Certificate II – 9 classes x 28 students per class x 21 pages for the assessment
• Certificate III – 6 classes x 26 students per class x 18 pages for the assessment
Week 3
• Certificate II – 8 classes x 29 students per class x 17 pages for the assessment
• Certificate III – 6 classes x 25 students per class x 23 pages for the assessment
You will need to total the number of pages required to be photocopied for each session as this will form part of the Excel spreadsheet you will need to complete.
COSTS
• Ream of paper $5 per 500 pages
• Toner Cartridge - $250 – per 5,000 copies
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